By law Returns or Refunds are not available on underwear due to hygiene reasons unless faulty.
EasyReach takes extreme care in ensuring our goods are of the highest quality. However, if for any reason you find a fault with one of our products we would like to help you resolve the problem.
Faulty goods can be returned using a Reply-Paid address. You must provide the item in its original packaging with your receipt for quality assessment by our Quality Assurance Team.
The EasyReach underwear has a plastic tag pinned through the underwear placed before the item is boxed. Before trying on the garment please inspect for faults. If you choose to try on the garment, the tag must be split with a pull on both ends. Once the plastic tag is broken for health reasons it is assumed the underwear has been used. We cannot accept the return of a used garment except for reasons of it being faulty. The slip of paper inside the EasyReach box also explains this, to avoid any confusion.
The EasyReach Customer Service Team will ensure all costs associated with returned faulty goods, including delivery, is at no expense to you.
Refund will be made to your original method of payment e.g. Credit Card
Once your refund has been approved and you have received your number to complete your returns label, simply send the item back to us.
We have teamed up with Royal Mail to enable you to Track your return using their article ID on your return label. Upon receipt of the item, we will refund/credit your account in approximately seven (7) business days.
Please note: It can take up to thirty (30) days for the return to be received and the replacement/refund to be issued.
Our deliveries use a ‘tracked’ service. You will receive the tracking details on delivery. If you do not receive your delivery please tell us and we will chase up with the tracking service and resolve the issue.
If we have accidentally sent you the wrong item, email us at Contact Us
Once your return has been approved, we will send you a Reply Paid returns form to print off and fill out. Please email it to Contact Us
Your order will be inspected and processed as soon as we receive the original item back in our Warehouse.
We endeavour to get your items refunded within five (5) business days of receiving your items.
You have thirty (30) days from receiving your order to return a faulty item to us for a refund. It can take up to twenty-one (21) business days for your return to reach us (potentially longer for international customers depending on location).
Please take note of your postage tracking number to monitor your returned item in the post. Once we receive it at our Warehouse, we will confirm via email.
Even if the tracking of your parcel indicates that it has reached our Warehouse please allow the full twenty-one (21) business days for your return to be processed.
If you’ve still not received an email confirming your return after twenty-one (21) business days and you’ve checked your spam/junk folder, Contact Us.
Please let us know:
1. The original order number
2. The items you have returned
3. Any delivery reference numbers (i.e. from a collection service or courier)